Is your student leaving or changing school?
A few important steps if your student is leaving or changing schools next year:

Find out if your new school is using Kindo:  Ask the school directly or go to “My Details” in myKindo and click on the list of schools to see if your new school is listed.  

If your new school IS using Kindo:  Simply click on the new school from the list in “My Details” of your Kindo account and you’ll be attached to the new school’s menu.  Any balance on your Kindo account will remain available to spend with the new school. If you have personalised accounts on your myKindo portal, there may be a slight delay as the schools switch records over.

If your new school is NOT using Kindo, or your student is leaving school:  You may need to close your account. If you have another student starting within the next 14 months you may keep it open. To close your account, follow these steps:

  1. Please stop any regular automatic payments now.
  2. Use the “Close Account” button within the “My Details” page on myKindo.  You can either withdraw your account balance or choose to donate your balance to the school.  Please note that all withdrawals will be made via electronic payment to your New Zealand bank account. Kindo is unable to process cash withdrawals.

If you want to withdraw your Kindo account balance, or make a donation that exceeds Kindo’s threshold of $10,000 total per year, Kindo will need to undertake some identity checks on you to comply with its obligations under the Anti-Money Laundering (AML) and Countering Financing of Terrorism (CFT) Act 2009.

Please action the withdrawal or donation in your Kindo account as outlined above and if these AML checks are necessary Kindo will advise of the next steps required in this regard. Kindo has endeavoured to make this process as pain-free as possible and appreciates your patience. More information is available here.